At Shenzhen AUPU E-commerce Co., LTD, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our business services.

1. Information We Collect
We may collect the following types of information:
Personal Identifiable Information (PII)**: Name, business address, email address, phone number, etc.
Non-personal Identifiable Information**: Browser type, IP address, cookies, and usage data.

2. How We Use Your Information
We use the information we collect for the following purposes:
To process transactions and provide services.
To improve our website and services.
To send important business communications related to services or transactions.
To monitor and analyze website performance.

3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
With service providers** who perform services on our behalf (e.g., payment processors).
When required by law**: We may disclose your data when required by law or legal process.
SMS / Text Message Communications and Data Consent:
If you provide your mobile phone number to AUPU and consent to receive SMS messages, we may send you transactional text messages related to your customer support ticket (such as ticket creation confirmations, status updates, agent reply notifications, and resolution notifications).
No marketing or promotional SMS messages are sent under this program.
How we collect SMS consent: You provide consent verbally during an inbound phone call to our customer support line, where the call is recorded and the consent is logged in the support ticket as the opt-in record.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. Service providers that help us deliver SMS messages on our behalf (such as Twilio) are bound by contract to use this information only to deliver the messages you have requested.
Message frequency varies based on the activity on your support ticket.
Message and data rates may apply per your mobile carrier’s plan.
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP to any of our messages, or email aupu@aupuservice.com

4. Data Security
We implement various security measures to protect your personal data, including encryption, firewalls, and secure servers.

5. Your Rights
As a user, you have the following rights:
Access to your personal data.
Correct any inaccuracies in your personal information.
Request deletion of your personal data (subject to business retention policies).

6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

8. Contact Us
If you have any questions or concerns about our privacy practices, please contact us:
Shenzhen AUPU E-commerce Co., LTD
Room 1519, Global Logistics Center Building, South China City, No.1 South China Avenue, Hehua Community, Pinghu Street, Longgang District, Shenzhen, Guangdong, China
Email:contact@aupu.global